Nba live 19 big issue

This has happened to me 3 times , from Icon to all deleted , start from square one. this is nothing new with EA and there is nothing they can do or will do as the backup is in cloud storage and once corrupted there is no retrieving a previous backup . we have been asking for a way to backup our own player data since NBA Live 16 yet this keeps happening and they will not implement a backup system for the user . the links they provided will not assist you ! they will tell you to do a few things that make no sense but i have been playing this game since 08 and live run since 16 and i cant count the friends that have gone from ICON to Newbie for no reason ...

P.S They are not even supporting this game anymore , the last update was at the end of 2019 , the game has horrible shot meter lag now rosters are 2 seasons old etc.. 

We all though there would be a live 20 or 21 but still EA has nothing for its loyal basketball fans , not even a update on any progress towards a new version ... 

Thanks EA ..