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Hi everyone!
Thank you so much for all your reports! Our team is currently working on a fix for this problem, but we have some workarounds that might help you connect with the servers sooner - I would be grateful if you could check them out and let me know if they worked.
Xbox One
- Delete the LIVE 19 Demo Reserve Storage. This will force the LCU to redownload once the game is restarted.
- Steps: Home Menu/Guide -> My Games and Apps -> Highlight NBA LIVE 19 Demo -> Press the Menu Button on the Controller (3 Bars Button) -> Select "Manage Game and Add-ons" -> Saved Data -> Select "Reserved Space" -> Clear Reserve Space
PlayStation 4 (Updated steps as of 28th of August)
- Close the title
- Open the Settings menu at the top of the dashboard.
- Select Storage, then select System Storage.
- Select Saved Data.
- Choose a game to access the game’ s saved data.
- Press the Options button and select Delete.
- Choose the saved data files to delete, then select Delete.
- Reboot the title
/Ataashi
- 7 years agoOn PS4. I did delete, redownload and install it last night but it still stops at 15% everytime. I can play the game just not anything that requires online functionality.
- 7 years ago
Hey @stevenomes
In this situation, could you please try some additional connectivity troubleshooting steps for PS4?
Then try to reinstall the demo again.
/Ataashi
- 7 years ago
I havent had a chance to try this workaround yet but seems a bit more involved than I would normally do. I'll have to find my router info honestly havent probably logged into it since original install.
I know dev team is aware of this issue and assume there will be a patch addressing it eventually?
- Anonymous7 years ago
I have this same issue mine stops at 13%... What's the solution??? I tried EVERYTHING I! Please help!
- Anonymous7 years ago
It didn’t work for the Xbox either
- 7 years ago
Thanks for checking this out @tstreeterjuice
Since you're an Xbox player, I just want to confirm if you also get stuck at 15% and receive error NBA-DCFP? 🤔
/Ataashi
- Anonymous7 years ago
this did not fix it at all. i bought the game on my system and it wouldnt get past 12%. deleted and redown loaded the game 3 times. reset my router multiple times. went out and bought an ethernet cord, didnt help at all. so i just went out and bought the game on disk and i still have the same problem. rebuilt my data base on my ps4, same problem when i boot up the game. I cannot do anything online without these in game updates. i dont know what to do at this point. cant get a refund for digital download because i have 1 trophy for the game. please heeeeelp!!!!
- Anonymous7 years ago
9/18/2018 nba live updates still wont go past 12%
- Anonymous7 years ago
This really blows! It stop at 12 percent without fail!!
- Anonymous7 years agoWILL NOT GET PAST 12%
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