No sound and blackscreen 5 sec

Product: NBA LIVE 19
Platform:Sony Playstation 4
Which version? Full Game
Which feature / component / location in game are you experiencing issues with? Live run live events
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play online
What happens when the bug occurs? Lose sound in game and lags
What should be happening instead? No lose of sound
How severe is the bug? B - Major

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Product: NBA LIVE 19
Platform:Sony Playstation 4
Which version? Full Game
Which feature / component / location in game are you experiencing issues with? Game play online
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Online live runs or live events
What happens when the bug occurs? I first saw bug where while playing online screen would turn all black for about 5 secs. Now it just loses sound for about 5 secs.
What should be happening instead? Game should not lose sound
How severe is the bug? B - Major

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