Traits don't progress

Product: NBA LIVE 18
Platform:Sony Playstation 4
Which version? Full Game
Which feature / component / location in game are you experiencing issues with? Traits
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By fixing/patching an ongoing issue that has been posted multiple times by multiple people.
What happens when the bug occurs? Traits are locked at level 1 or 2 even when we have reached the requirements to progress them to the next level
What should be happening instead? We should be unlocking the next level to progress traits/badges
How severe is the bug? B - Major

‌