Traits stuck on Rank 2

Product: NBA LIVE 18
Platform:Sony Playstation 4
Which version? Full Game
Which feature / component / location in game are you experiencing issues with? XP bar
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It's the XP bar
What happens when the bug occurs? It stops progress to traits and crates I still level up in the game but it doesn't show up on the screen after league, live events and pro am my street and league hype are fine
What should be happening instead? Leveling up as usual
How severe is the bug? B - Major

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I was playing NBA LIVE 18 as usual and i noticed XP stopped going I was grinding away hoping to get my 3rd gold trait which is Catch and Shoot but now it's silver 😢😥 And I believe that other traits are affected as well and crates too Please fix this so I can play NBA LIVE 18 happily