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Sirvannes03's avatar
Sirvannes03
4 years ago
Solved

Xbox One - NBA Live 19 - Crashing 5-12 Minutes into the game.

I’ve owned NBA Live 19 for about almost a year now and this issue has never happened to me until Live 19 has gone onto gamepass. I’ve tried Hard Reseting My Xbox: Fail I’ve tried reinstalling ...
  • Tone_Skyp's avatar
    Tone_Skyp
    4 years ago

    So I’ve been having the same issue for about a month and couldn’t figure out what was wrong until now. I believe I’ve found a fix. It worked for me just played an entire game with no issues. (XSX)

    1.Go to Xbox Insider Hub/Leave Xbox Update Preview or Beta Program

    2. Go to settings/system update may be about 4GB

    3. System may factory reset but it won’t delete anything it’s just basic sign in stuff.

    3. After system update go to general/Power mode & startup/Full shutdown

    4. Turn on and give it a go!

    Hope this works for everyone!

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @Sirvannes03 it may be no harm speaking with Xbox support to see what they can recommend. 

Darko

dev1st4ti0n's avatar
dev1st4ti0n
4 years ago

how about you do something about this because obviously, there is nothing for the user to do, there is no solution to this bug, unless the actual game creators fix it, many people have experienced this, and many people have spent money on the game, we would like to use the game we paid for

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @dev1st4ti0n that this is only happening to certain people would point to a system issue.

    What if any troubleshooting have you attempted?


    Darko 

    • Tone_Skyp's avatar
      Tone_Skyp
      4 years ago

      So I’ve been having the same issue for about a month and couldn’t figure out what was wrong until now. I believe I’ve found a fix. It worked for me just played an entire game with no issues. (XSX)

      1.Go to Xbox Insider Hub/Leave Xbox Update Preview or Beta Program

      2. Go to settings/system update may be about 4GB

      3. System may factory reset but it won’t delete anything it’s just basic sign in stuff.

      3. After system update go to general/Power mode & startup/Full shutdown

      4. Turn on and give it a go!

      Hope this works for everyone!

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Great to hear that you got it fixed @Tone_Skyp.


        Darko 

    • W33errfg's avatar
      W33errfg
      4 years ago

      It’s happening to me it keeps crashing 5-7mins into the game I done every thing and it’s the only game that’s doing this on my Xbox 

    • dev1st4ti0n's avatar
      dev1st4ti0n
      4 years ago

      ive left xbox insider program 

      ive wiped the cache

      ive deleted and reinstalled the game 3 times 

      ive factory reset my console

      the game still crashes

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