Thanks Tom for your reply. I was able to get back the account that was connected through my iPad yesterday. For some reason I was logged out of Game Center and so my progress was not appearing. Fortunately, I have my account back so I'm all set for now.
Today I downloaded the EA Fifa app on my iPad and used Game Center for it. I then opened my NBA Mobile Live app and it my lost account appeared under the Game Center account option (probably since I signed into Game Center on Fifa)! I guess since I rarely ever select which account I'm using for NBA Mobile Live, I didn't realize it was through Game Center. Although I'm not sure why I was logged out from it to begin with.
One thing I realized though is that my profile on the EA website and my Game Center profile on my iPad/iPhone have absolutely nothing to do with each other, except a shared email address. So when I sent in an issue through the EA site about my NBA Mobile Live problem and spoke to the support member on the phone, I'm not sure what account they were looking at and commenting on, but it wasn't one connected to my iPad.
How would I have even been able to send in an issue about my account on my iPad, using the EA website, if that account only exists on the NBA Mobile Live app (an account either through Game Center or as a Guest)?
DICE TeamYou are correct in that we would need to look up the account that was connected on your iPad.
If you've played NBA Mobile, then this will be registered with us. It is however unclear to me at this point which account that is registered with us, as I don't have the capabilities to look that up for you via the forum.
If your questions therefore remains unanswered, please reach out to an EA Advisor once more. I'm sorry that they weren't able to help you in a satisfactory manner during your last contact. That shouldn't be happening.
Do let me know if you have any further questions.
Thanks Tom for your reply. I was able to get back the account that was connected through my iPad yesterday. For some reason I was logged out of Game Center and so my progress was not appearing. Fortunately, I have my account back so I'm all set for now.
DICE TeamThat is good news! I'm really glad to hear that.
Other then the slight mishap where you lost your account for a moment, how have you been enjoying NBA Mobile? Is there anything that you would like to see improved?
I deleted the app, because it would not let me resume a game in season. However, I was not thinking and it deleted my account, which was a guest account. Is there anyway to restore my account even though it is a guest account? My guest account name was HandyAndy87.
