Ads don’t show
Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug Watch ad for w’s won’t show up. How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves?...
Forum Discussion
Whenever I try to watch an ad to get the relevant reward it keeps bringing up this dialogue box [see attached] once the ad has finished playing.
"Your transaction was cancelled and you have not been charged".
So, I don't get the reward [either the W's points or any other campaign token].
I am using a Xiaomi Redmi 8A Smartphone.
EA_Blueberry
Community Manager
Community Manager@AgisTournas
This happen to me as well. I was able to get it working by restarting the app and then trying again in the store. It worked perfectly. After opening up the reward the ads disappeared, but when I selected Sim Series at the top and then tapped back on Influencers they showed back up with the correct counter amount (1/3). I was able to claim 3 rewards for each ad.
This happen to me as well. I was able to get it working by restarting the app and then trying again in the store. It worked perfectly. After opening up the reward the ads disappeared, but when I selected Sim Series at the top and then tapped back on Influencers they showed back up with the correct counter amount (1/3). I was able to claim 3 rewards for each ad.
I tried what you suggested, even reinstalling the app, but I keep getting the same message
I am really disappointed that I am not getting the rewards for a second day in the row...
- EA_Blueberry@AgisTournas Have you tried restarting your device and attempted it on mobile data instead of WiFi, or toggled WiFi off and back on?
Do these steps help out at all?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/I have tried all the possible ways as described
I made a fresh install [just 10 minutes ago for the 4th time today] & the problem is still there
It seems to have emerged suddenly after some new ads were added to the app
The Messenger one, the Facebook and another one I don't recall right now...
Is there an issue with those particular ads?
Do other people report the same behavior from the app?
Same problem here.+1
