Ads don’t show
Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug Watch ad for w’s won’t show up. How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves?...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@AgisTournas
This happen to me as well. I was able to get it working by restarting the app and then trying again in the store. It worked perfectly. After opening up the reward the ads disappeared, but when I selected Sim Series at the top and then tapped back on Influencers they showed back up with the correct counter amount (1/3). I was able to claim 3 rewards for each ad.
This happen to me as well. I was able to get it working by restarting the app and then trying again in the store. It worked perfectly. After opening up the reward the ads disappeared, but when I selected Sim Series at the top and then tapped back on Influencers they showed back up with the correct counter amount (1/3). I was able to claim 3 rewards for each ad.
I tried what you suggested, even reinstalling the app, but I keep getting the same message
I am really disappointed that I am not getting the rewards for a second day in the row...
- EA_Blueberry@AgisTournas Have you tried restarting your device and attempted it on mobile data instead of WiFi, or toggled WiFi off and back on?
Do these steps help out at all?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/I have tried all the possible ways as described
I made a fresh install [just 10 minutes ago for the 4th time today] & the problem is still there
It seems to have emerged suddenly after some new ads were added to the app
The Messenger one, the Facebook and another one I don't recall right now...
Is there an issue with those particular ads?
Do other people report the same behavior from the app?
- EA_Blueberry
You're not the only one as I've seen some reports from other sources head our way too. I've seen cases where it's only specific ads affected. We've raised this up to the team for investigation and I'll update the post as soon as we have more info around it. Any workarounds others have found useful are always appreciated here.
Have you tried resetting your Google Ad ID?
i have just tried what ever you said but i can't find ads. Its so disappointing that game is updating but still we are not getting what we want. I cant buy most of the players bcz ads are not working and that is leading to shortage of tokens. Plz help with this issue. I have tried everything
I just used my data, reopen my game, even logged out and again logged in, also in setting i went to legal privacy and off all the things and again open it but still can't find any ads please help with this.
- @Hasnainwick Those are all the known workarounds till date for the issue of unavailable ads. The team is still working on another fix but we're not sure if it's coming out anytime soon. Please try logging in and out a huge number of times. It may stimulate the game to give ads, also do try changing your google ad id if it's on an android.
