Ads don’t show

First of all I would like to say a big thank you for your interest in this case.

It is very nice to see that someone from the EA team is trying to help.

I have tried resetting my Google Ad ID, but the result is always the same.

I was lucky enough to get the rewards two times, but I have another 14 failed attempts!

Note that I keep track of my tries today, since the problem that has been troubling me for 3-4 days made me loose many W's points and tokens of the Monthly Masters campaign & the Influencers campaign, as well as too much stamina that I could have used to progress in my game.

I can only hope that the EA Team will send some compensation, so that those campaigns will not be a waste of time...

@AgisTournas  

Team recently tweeted out they're looking into addressing this. We'll update this post as soon as possible. 

NBA Live Mobile tweet: https://twitter.com/EASPORTSNBALM/status/1248611888524431366

1. yepp...have reset it a dozen of times..still doesnt work

Its doing it again. 

None are even appearing now. No Bob, no votes, no arena bonus, no ws, no eggs.... None of anything you watch an add to recieve... no option to even click it. 

I've tried to reset the Google Ad ID, reinstalled the game, restarted my phone, toggled between wifi and 4G, but the ads still do not appear. Each time I select to play ads for the events, a window pops up stating "There are no direct offers currently available. Please check the store for more offers." May I know what else can be done?

I have not had one single ad work all season long and have now spent all my nba cash on the Ws simulation campaign just to keep up and try to get by and this has been a nightmare all season long and have contacted EA multiple times and still haven't got an answer and no compensation whatsoever. I've tried every possibility to solve this problem but still ALWAYS get the message no direct offers available this is BS to all of us who spend so much time and effort in this game.

Hey, I'm having the same problem for about 6 days now. For some reason, though for me I can watch one of any of the types of ads once or twice a day randomly. I use ios and live in Ontario. I have tried fixing this problem by restarting my phone and restarting my wifi and some other things but none of them work. On my phone ads work for different applications and on my second NBA live account, all the ads work perfectly. I don't know how you guys could fix this but please help us. I have spent almost all of my coins on Ws because I'm trying to get rewards. Please help make sure that this problem gets fixed. Compensation would be nice but I really just want this problem to be fixed. Thank you for taking the time.

Have a Motorola Android phone and live in Kansas City area.

issue still going on... still not showing ads... 

btw... all ads aren't showing up or not available for me since yesterday... pls fix it... Sim Series is ending and i need the free points from the ads...

@EA_Blueberry 

Hey, all.

The team is still aware of this and continuing to investigate. Are you all having trouble with the Sim Series advertisement option or Monthly Master Token?

Yes, and stamina and earlier easter eggs. I live Poland. 

I have not had ANY ad for stamina, monthly master, or ANY single campaign during the ENTIRE season 4 so far it's ridiculous how much myself and any others dealing with same issue have missed out on...we all deserve massive compensation for this!!!

@EA_Blueberry

It is really annoying that we can't use any of the ads.

Everyone who is experiencing the same issue misses on everyday basis the following:

- 1 Monthly Master Token

- 2,100 [350 x6] Welcome to NY points

- 500 PvP points

- 500 [10 x50] stamina, if we assume that we were able to use 10 ads per day

- 300 Dallas International points

We got a compensation of just 2,000 NY points & 200 stamina..!

What about the other campaigns?

Will we be able to get those nice new cards? I suppose not, if the problem persists.

Please, send us some real compensation, so that these campaigns will not be a waste of time...

Thank you in advance

yes Im in Saudi Arabia and the same the ads are been locked i cant see them 

I don't think I even got tgat reward, but it's not compensation. I lost out on making a 102 Yao Ming, the Pippen/Rodman masters, and LA tokens. 

Right now, I feel like just walking away from this game from all the headaches and frustrations it's caused. I'm sure many more will too. 

Tell EA to kiss people's money goodbye. 

dude i feel you.

I got a reply back from EA trying to pass it off as "we cant garuntee every area will recieve adverts" then tried to close the case like that answer is final 😡🤬

I've replied back stating it's not my area, it's effecting a lot of us. 

Even if the ads were working, the Welcome to New York campaign would still be a money grab. Do any of you guys remember Season 1 when the game was FANTASTIC? It has fallen so far....

...

@EA_Blueberry

It has become ridiculous... So many days and the problem is still there.

No-one is giving us a formal answer and we keep loosing progress because -as it seems- nobody cares!

I am really disappointed that I spent real money on this game and I am seriously thinking of asking for a compensation at Google.

Maybe I won't get my money back, but rest assured that I will NEVER spend a single cent on this game again.

The same applies to ALL of our league members who spend much more than I am...

I am really sorry that the customers' service of this company is so bad. Maybe it is a little convenient that we can not see those damn ads...