Ads don’t show
Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug Watch ad for w’s won’t show up. How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves?...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerHey, all!
The team implemented a fix last week that should have this addressed for everyone. If you're still experiencing issues with ads, please check to make sure your device has the latest software update and consider reinstalling the app. If you play on GUEST mode, progress will be lost upon reinstalling.
If you continue to have issues with ads after these steps above, please let us know which specific ads you're having trouble with. Keep in mind that some ads will not refresh for 24 hours.
Thank you.
@EA_Blueberry I get NO ads whatsoever even after the update, reinstall, etc. NONE!!
- EA_Blueberry@toughlf The team implemented a fix but it doesn't appear it's sticking for everyone. They're continuing the investigation and we'll update you all as soon as we can. Thanks for updating the thread.
Any update on the ads. Still saying ads unavailable. Hard to do the campaigns without the ads.
- @BanterBroCarson I have been facing the same issues.
Here are the steps I followed and I hope you do too , need a little bit of time but might be effective.
1: Uninstall app(only if logged in through social media/game centre/play games, guest mode progress will NOT be saved if the game is uninstalled, skip if you're playing on guest mode)
2. Restart the device.
3. Boost your phone.
4. Reinstall game( if you followed step 1)
Now here is the part that would take time .
It's the same old way of.
5. Log in and out of your account in you're not having ads.
Now, seriously, here is how to see if it's efficient, Log out, log in again, play a small campaign or spend some time on the store, auction house or even the home screen. I'd you still don't receive ads after a while.
Repeat this step, multiple times,I had to do it 7 times to get my ads.
Hope this solves the issue. Revert back if this procedure is inadequate to solve your problem.
