Bug after update
Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Dears, There's a problem when I would like to launch the NBA Live. I've just installed the latest update... Phone - Xiaomi Redmi Note 9 Pro. Software - Android 10 QKQ1. Exemption during launching: java.lang.UnsatisfiedLinkError: dlopen failed: "/data/app/com.ea.gp.nbamobile-ZPl7zRhh8NZnNbwq0iKJIw==/lib/arm64/libNimble.so" has bad ELF magic: 00000000 at java.lang.Runtime.loadLibrary0(Runtime.java:1071) at java.lang.Runtime.loadLibrary0(Runtime.java:1007) at java.lang.System.loadLibrary(System.java:1667) at com.ea.game.nba.NBAMainActivity.loadDependencies(NBAMainActivity.java:134) at com.ea.game.nba.NBAMainActivity.(NBAMainActivity.java:201) at java.lang.Class.newInstance(Native Method) at android.app.AppComponentFactory.instantiateActivity(AppComponentFactory.java:95) at android.app.Instrumentation.newActivity(Instrumentation.java:1251) at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3220) at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3457) at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:83) at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135) at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2044) at android.os.Handler.dispatchMessage(Handler.java:107) at android.os.Looper.loop(Looper.java:224) at android.app.ActivityThread.main(ActivityThread.java:7562) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:539) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:950) Could You please help me? I'm not able to complete the challenges... ☹️ Best regards Mateusz
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I've pasted the bug above.
What happens when the bug occurs? Can't launch the game. Exemption with send a report or show the details.
What do you expect to see? To solve the case. 🙂 I'm not able to enter the game.
Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Dears, There's a problem when I would like to launch the NBA Live. I've just installed the latest update... Phone - Xiaomi Redmi Note 9 Pro. Software - Android 10 QKQ1. Exemption during launching: java.lang.UnsatisfiedLinkError: dlopen failed: "/data/app/com.ea.gp.nbamobile-ZPl7zRhh8NZnNbwq0iKJIw==/lib/arm64/libNimble.so" has bad ELF magic: 00000000 at java.lang.Runtime.loadLibrary0(Runtime.java:1071) at java.lang.Runtime.loadLibrary0(Runtime.java:1007) at java.lang.System.loadLibrary(System.java:1667) at com.ea.game.nba.NBAMainActivity.loadDependencies(NBAMainActivity.java:134) at com.ea.game.nba.NBAMainActivity.(NBAMainActivity.java:201) at java.lang.Class.newInstance(Native Method) at android.app.AppComponentFactory.instantiateActivity(AppComponentFactory.java:95) at android.app.Instrumentation.newActivity(Instrumentation.java:1251) at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3220) at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3457) at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:83) at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135) at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2044) at android.os.Handler.dispatchMessage(Handler.java:107) at android.os.Looper.loop(Looper.java:224) at android.app.ActivityThread.main(ActivityThread.java:7562) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:539) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:950) Could You please help me? I'm not able to complete the challenges... ☹️ Best regards Mateusz
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I've pasted the bug above.
What happens when the bug occurs? Can't launch the game. Exemption with send a report or show the details.
What do you expect to see? To solve the case. 🙂 I'm not able to enter the game.
Hey there, @dud_dudowsky007
Are you still experiencing this error since the update and have you tried re-installing the app and device since this started happening?
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps