Forum Discussion

PonchoPilatoX's avatar
6 years ago
Solved

Bugs (Express Game Changers & Live Pass)

Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug Express Game Changers: the live events are locked and asking me to claim 75 OVR Express Oladipo first even if I have claimed and even upgraded it we several times already Live Pass: sometimes when I play a match game using my lockdown lineup and I already had several successful blocks, it still didn’t count to the Live Pass requirement.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play the 2 live events
What happens when the bug occurs? Express Game Changers: I don’t get the expected reward Live Pass: I don’t get the expected reward
What do you expect to see? Express Game Changers: get the expected reward Live Pass: get the expected reward

Express Game Changers: the live events are locked and asking me to claim 75 OVR Express Oladipo first even if I have claimed and even upgraded it we several times already

Live Pass: sometimes when I play a match game using my lockdown lineup and I already had several successful blocks, it still didn’t count to the Live Pass requirement.

  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    UPDATE: To clarify compensation for users being unable to play over the past few days, we have dispersed make goods for users crashing on launching events & the lack of LIVE PASS Points on completing showdown, seasons, leagues, 1st wins & arenas on the 1st day of LIVE PASS.

3 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi, @PonchoPilatoX 

    Still having trouble with this? Have you tried restarting your iPhone to see if that helped with the claiming error? We haven't seen other reports about this so far, so it leads me to believe you might need to refresh your app or device to get rid of this error.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    UPDATE: To clarify compensation for users being unable to play over the past few days, we have dispersed make goods for users crashing on launching events & the lack of LIVE PASS Points on completing showdown, seasons, leagues, 1st wins & arenas on the 1st day of LIVE PASS.

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