Forum Discussion

6 years ago

Solved

connection problems (disconnected) in pvp

connection problems (disconnected) in pvp I'm not 10 seconds in the match and I'm already disconnected! "sorry we are having trouble continuing the match"

EA_Blueberry
6 years ago
Hi, @Filipyferreira19

That sounds frustrating if it's happening right when you load up arena. There are something steps that can be performed to help avoid this though, have you tried restarting your device and local network if you're playing on a WiFi connection? That can help!

If your router has the option to change to either a 5.0 or 2.4ghz channel, try switching to the other channel on your device's WiFi setting. The other setting just might have better connectivity to our servers from your location.

Here are some additional steps below. Keep us updated on what helped and good luck on the courts!

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

EA_Blueberry

Community Admin

6 years ago

Hi, @Filipyferreira19

That sounds frustrating if it's happening right when you load up arena. There are something steps that can be performed to help avoid this though, have you tried restarting your device and local network if you're playing on a WiFi connection? That can help!

If your router has the option to change to either a 5.0 or 2.4ghz channel, try switching to the other channel on your device's WiFi setting. The other setting just might have better connectivity to our servers from your location.

Here are some additional steps below. Keep us updated on what helped and good luck on the courts!

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps