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nwo0cofyldof's avatar
nwo0cofyldof
10 months ago
Solved

Crashing whenever I try logging in with Facebook

I can’t login to the nba live mobile game with my Facebook account. It keeps on crashing when I try to login with Facebook. Help me login with Facebook.
  • EA_Lanna's avatar
    EA_Lanna
    10 months ago

    Folks, I've popped in a report on this and will keep you posted in this thread if I've any updates or info to share. 🙂 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
10 months ago
Hi @ADogTheKing123, you emphasised 'still'. How long have you been having trouble signing into your account? Can you pop up a screenshot of the error message you're seeing?

Hi @nwo0cofyldof, thanks for sharing it was working for you up until 3. Chances are we aren't in the same timezone here so just to confirm is that 3 p.m. UTC? Could you check to see if there are any pending updates in the play store/App store? Also, it'd be good to see a screenshot of the error you're getting too.

@LT4VT thanks for adding that context in your post, running through the troubleshooting steps already and getting a case started on it. So far, you've done all that can be done on your side.

Gotcha @smillan24! This only started popping up for you after the update went live. Could you also run through the troubleshooting steps I've shared above? After updates, there can sometimes be syncing/caching issues which troubleshooting can help solve. Plus, troubleshooting can help us rule out a few causes.

nwo0cofyldof's avatar
nwo0cofyldof
10 months ago

No I am not in UTC I am in Est 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi @nwo0cofyldof, got it. Thank you. Are you on Android or iOS? Were you able to check if there were any updates pending in the store?

    Edit to add: Fingers crossed @LT4VT 🤞 Can I check if you' linked your NBA live mobile account with Facebook too?

    - EA_Lanna

    • LT4VT's avatar
      LT4VT
      10 months ago

      @EA_Lanna  I am not linked to FB. Yes 🤞

    • paulb77's avatar
      paulb77
      10 months ago

      Game Center log in has not worked for 2 days for me, almost 3 now. 2K spent on account. Tried all troubleshooting tips. Nothing works. Even have items that won't add to the Jokic progression either. Why is there no communication or simple page to update players???? Like an Amber alert? But maybe a game alert?

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