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EA_Lanna
Community Manager
2 years agoHi @ADogTheKing123, you emphasised 'still'. How long have you been having trouble signing into your account? Can you pop up a screenshot of the error message you're seeing?
Hi @nwo0cofyldof, thanks for sharing it was working for you up until 3. Chances are we aren't in the same timezone here so just to confirm is that 3 p.m. UTC? Could you check to see if there are any pending updates in the play store/App store? Also, it'd be good to see a screenshot of the error you're getting too.
@LT4VT thanks for adding that context in your post, running through the troubleshooting steps already and getting a case started on it. So far, you've done all that can be done on your side.
Gotcha @smillan24! This only started popping up for you after the update went live. Could you also run through the troubleshooting steps I've shared above? After updates, there can sometimes be syncing/caching issues which troubleshooting can help solve. Plus, troubleshooting can help us rule out a few causes.
Hi @nwo0cofyldof, thanks for sharing it was working for you up until 3. Chances are we aren't in the same timezone here so just to confirm is that 3 p.m. UTC? Could you check to see if there are any pending updates in the play store/App store? Also, it'd be good to see a screenshot of the error you're getting too.
@LT4VT thanks for adding that context in your post, running through the troubleshooting steps already and getting a case started on it. So far, you've done all that can be done on your side.
Gotcha @smillan24! This only started popping up for you after the update went live. Could you also run through the troubleshooting steps I've shared above? After updates, there can sometimes be syncing/caching issues which troubleshooting can help solve. Plus, troubleshooting can help us rule out a few causes.
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