Deleted account
I recently accidentally deleted my guest account after deleting the app then re-downloading it after a bug occurred. I had always been able to delete then come back to all of my existing data, but th...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerHey, @lamipro
Do you know your NBA Live Mobile User ID before you deleted your Guest account? If you know your NBA Live User ID, please contact our Support team for account recovery. Without that ID, it will be difficult for us to find your game progress. If your account isn't synced up to the Google or Apple cloud upon logging into the game and you're on guest mode, deleting the game will also delete the progress as guest mode saves all data to the internal storage for your device. I'm very sorry to hear what happened to your account. ☹️
I was able to get my User ID and have emailed EA a couple of times since 4 days ago but haven’t heard back. Can’t seem to get through any other way...What can I do? Thank for helping! 😊
- EA_Blueberry
Please keep a close eye on our email for updates from the team. As more people are staying home right now we're experiencing a higher volume of players jumping into games right now than usual, so response times will be slightly longer from our staff. If you need to make any updates to your case, visit our Help site and hit "resume" on the case to add new notes. Thanks for hanging in there and hope you get a response back very soon!
Thank you! I'm sure that you're getting a lot of help requests these days. I am still waiting... is there any way to chat with someone or have someone call me? It's getting to be a desperate situation over here... I'll really appreciate whatever you can do to help.
