Final Game score malfunction

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Today's incident I was playing the NBA finals 2019 campaign, Miami heat, "Heat - the final game". This is the event where you have the chance to earn a star pack with greater chance for higher rewards for three staring the event (see first picture attached). I completed the requirements to earn 3 stars which is win by 9 points or more (see second attached picture, score is seen along with only one star). However, by only being awarded the one star, my reward packs on yielded 2x mystery box tokens and 2x elite trophy tokens. This happened again when playing the same event but for the Lakers. I was told by an EA customer support person to close the app and restart and if that didn't work to wait 24hrs and it should be restored. This did not occur. The first finals ticket was lost when playing the "Cavaliers - final game" event. Mid way through the game the app crashed and an error screen showed up (see third attached picture). This resulted in me not being able to complete the event in profess and losing the ticket used to participate in the event. This then happened again while playing the same event but for the Lakers. This is now 2 finals event tickets gone. As for the third ticket, through playing the NBA finals blitz events for 3x gold trophies, I was awarded 2 finals tickets through the day yesterday. I used one and completed one event. After trying to use my next ticket a screen popped up saying I had insufficient funds to compete (see fourth attached picture; I took this picture now to show what was seen but earlier it showed me having 1 ticket in the bank to use not 0.) I closed and restarted the app to try and refresh it and after doing so my ticket that showed in my bank had dissapered.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Unknown
What happens when the bug occurs? See above
What do you expect to see? Fixes and proper compensation for lost items and unrewarded items.

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• See above