Game crashes and not accessible since latest update (12/3/20)

EA_Blueberry
Community Manager
5 years ago
Hey, @ANTITEXNH

Received a heads up from a Answers HQ Champion here about this when I got on my shift this morning and it looks like the NBA Live Mobile team is also aware, so it's being looked into!

Thank you for letting us know here and we'll update this thread as soon as we find out more details. We apologize for any confusion and appreciate your patience in the meantime.
- EA_Blueberry
  Community Manager
  5 years ago
  If you are experiencing crashes at login, please DIRECT MESSAGE ME the information below so we can pass it over to the NBA LIve Mobile team.
  
  NBA Live User ID (This is located in-game under Settings>Top right corner. It's the number, not the team name. DO NOT POST PUBLICLY.)
  
  Device type (ex: iPhone10, Samsung S20)
  - camisa15dosesc
    5 years ago
    @EA_Blueberry TheStarsV
    GALAXY J2 CORE
- san_scrabble
  5 years ago
  Same thing happens to me.
skrrrrrrrrrrrra
5 years ago
@ANTITEXNH Yes
DirtyBastxrd
Rising Rookie
5 years ago
@ANTITEXNH Can u tell here when the problem fixes? Please
pavunbalraj
5 years ago
@ANTITEXNH Same problem with iPhone. Since last update it won’t load. It worked for 15mins yesterday after I reported it and I brought the new featured items and now again it’s not loading to home page. Just the EA logo and then cut off.
- ANTITEXNH
  Hero
  5 years ago
  @pavunbalraj Try again the basic troubleshooting steps, just in case. I wish I could help you more than that.
  - EA_Blueberry
    Community Manager
    5 years ago
    Hey, NBA Live Mobile fans.
    
    The team is working on a fix for this soon. I'm not aware of a specific time-frame on when it will go in and with reduced staff over the weekend, I can't guarantee it will be out today or tomorrow, but if I hear anything I'll let you know right away. Keep an eye on their official Twitter account too for updates. Thank you for your patience on this.
    
    Related thread: https://answers.ea.com/t5/Bug-Reports/Game-keeps-crashing-after-update-still-and-can-t-get-into-game/m-p/9818662/highlight/false#M3186

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Game crashes and not accessible since latest update (12/3/20)

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