Forum Discussion

Hero

5 years ago

Game crashes and not accessible since latest update (12/3/20)

Product: NBA Live Mobile Platform:Android Phone Summarize your bug After the latest update (12-03-2020) the game crashes while loading. How often does the bug occur? Every time (100%) Steps: How ...

ANTITEXNH

Hero

5 years ago

After the latest update (12/03/2020) the game crashes every time while loading and throws you to the homescreen of the device.

EA_Blueberry

Community Manager

5 years ago

Hey, @ANTITEXNH

Received a heads up from a Answers HQ Champion here about this when I got on my shift this morning and it looks like the NBA Live Mobile team is also aware, so it's being looked into!

Thank you for letting us know here and we'll update this thread as soon as we find out more details. We apologize for any confusion and appreciate your patience in the meantime.

EA_Blueberry
Community Manager
5 years ago
If you are experiencing crashes at login, please DIRECT MESSAGE ME the information below so we can pass it over to the NBA LIve Mobile team.

NBA Live User ID (This is located in-game under Settings>Top right corner. It's the number, not the team name. DO NOT POST PUBLICLY.)

Device type (ex: iPhone10, Samsung S20)
- camisa15dosesc
  5 years ago
  @EA_Blueberry TheStarsV
  GALAXY J2 CORE
- ExtraBreezy
  5 years ago
  How do I DM you there’s no dm button on your page
  - TheScholarAM
    5 years ago
    @ExtraBreezy Wait for a while, comment something here and there or make a post, it's done to avoid spam bots.
- DirtyBastxrd
  Rising Rookie
  5 years ago
  @EA_Blueberry how i'm suposse to do that if the game doesn't start so i can see my player ID?
  - TheScholarAM
    5 years ago
    @DirtyBastxrd Good question I was wondering the same 💀
    I have my uid screenshotted tho, so maybe some people would too
san_scrabble
5 years ago
Same thing happens to me.