GAME CRASHING
Product: NBA Live Mobile Platform:Android Phone Summarize your bug The game crashes every time I'm playing a 5v5 match on Android How often does the bug occur? Every time (100%) Steps: How can we...
Forum Discussion
Product: NBA Live Mobile
Platform: Android Phone
Summarize your bug: Game freezes and force close randomly while playing LvL, H2H, Live events and season
How often does the bug occur? 95% of time
Steps: How can we find the bug ourselves? in my case, please try that:
1. Take an android phone ( e.g. Samsung Galaxy S7)
2. Put Lebron Royalty in your lineup
3. Put Brad Stevens (elite) as coach
4. Play H2H games (especially against a team with balanced coach)
5. Pass the ball to Lebron ROYALTY and drive with him as much as you can and it will crash for sure.
Note that it crashes not only when giving the ball to Lebron, but with him crashes happen 100% of time.
What happens when the bug occurs? the application freeze and force closes
What do you expect to see? To fix those crashes and release a game update on Play store
EA_Barry
Community Manager
Community Manager@6e0a1d46fdd6555c@mazigo33@KingJu1in@Inko_lor@TALSKI123
Thus far, our analysis of this issue indicates a relatively small number of players are affected. The issue is being prioritized and tracked internally and I will post any further updates here as they become available. Apologies to the affected players while we work on a resolution.
- Players who have this problem are very many, just do not everyone report, or do not know the language. In my league, 10 people have already given up. All time in h2h I see results with a difference of 10 points. Fix the game. For today you can not play and you have to give up !!!!
Thus far, our analysis of this issue indicates a relatively small number of players are affected
@EA_Barry What kind of analysis? How many? I'm a software engineer by trade so get as technical as you'd like.
Edit: One more question... if it's a small number affected, then why remove boosts on all new cards for all players?
I don't know why some of you folks are threatening to quit the game. If you've paid any amount of money you should be asking for a refund instead. The reality is you paid for items (players), and they are unusable due to the crashing, and will continue to be unusable for the foreseeable future since EA will not give us a timeline on when things will be fixed. If you paid for a refrigerator (or anything for that matter), and you weren't able to use it because it's broken, you would ask for a refund. The same applies to this situation. Where's our refund EA?
@EA_Barrynever responded to my last post, probably because I caught him red-handed... I'll post the question here again - if it's a small number affected, then why remove boosts on all new cards for all players?
I believe the answer to be this... the players affected are those with high overall teams on android. Some players on android are not affected yet because their team's overall score is not high enough. Knowing this, EA's fix is to introduce all new players without boosts and also without any stats that can go over 100. So those that are affected will continue having crashes, but those with lower teams will not experience crashes as they level up.
The reason EA would do this is they don't know how to fix the widespread crashing issue (which explains their reluctance to provide a timeline), and so they're doing damage control, limiting the number of players that will be affected to only the current users. Crashes also have increased recently with the introduction of new platinum players. Playing against a platinum player guarantees a crash. Playing against a player with any one stat over 100 guarantees a crash.
A decent temporary fix would be to prevent -10 points on a double crash - the game would still be difficult to play with all the crashes, but at least then you're not penalized for EA's mistakes. That's still not a good long-term fix, because the game would still be crashing in that scenario. A long-term fix would be to end the crashing and compensate all affected users with the fans/rep/coins they're losing or missing out on because they can't play H2H, LvL or live events.
What do you have to say @EA_Barry?
- The issue is on every player on Android with royalty LeBron,95 platinum LeBron and curry, iverson and Ben simmons, if u got any of those players in ur line up and ur on Android the game will crash
@EA_Barry There are lots of players effected by this. I am from Fusion leagues and we have 4 leagues with more than 100 players. About 25% to 35% of the players have this problem depending on a day. Several players have quit the game itself because of this. Several players have left the league and dont play in any league because of this now and wait when its gonna be fixed. If You assume 1/4 to 1/3 of the community as a small number You should reconsider.
By saying that the diagnostics showed that problem is small You wither:
1) Not tell truth to cover up
2) Your diagnostics is wrong (Maybe dont run diagnostics on Apple devices and with low overall linups?)
Please read the following thread to see how large the problem is: http://www.nbalive.gg/forums/nba-live-mobile/nba-live-mobile-discussion/72918-fix-the-crashes-ea
Its the most popular thread in the whole forum (Maybe "Pippen are cheating by abusing time extension glitches in the game" was as popular. By the way that glitch is also still open and its been confirmed that almost all leagues from TOP10 exploit it ☹️)
So to conclude:
You say - the problem is insignificant
Community replies by saying: about 25% to 30% of community (Almost all Android users) are effected
Regards and good luck!
- com'on @EA_Barry, your last post was a week ago only to cone back to say no new info for this bug other than 'this issue indicates a relatively small number of players are affected'. such a lame excuse. so lazy.
- Another day and again thousands of fans lost, it still can not be played. Ea does nothing. I'm fed up with this game and Ea.
- It does not make sense to play this game. I lose all of the quarters -10. It does not make sense. Too bad nerves
- Are you kiddin ? We are thousand or maybe more ? I want compensation and we want to fix this * ? I m goin to quit if you dont do nothing "EA" YOuR engineers must be fired too ... my username is "smqtai22"
There are 2 things currently killing the game:
1. The crashes
2. The loophole that allows users to cheat and extend their league Qs. This is confirmed. Plenty of screenshots of this and some of top leagues even admitting abusing it. EA just pretends to not know that ☹️
I know for the fact that one of the top leagues who know how to abuse this glitch has even contacted EA to disclose it and asked to fix it, but EA has not even answered ☹️
If EA doesnt fix those 3 things will happen:
A) Cheaters will remain, but will not buy anything from market, because they no longer need good cards while cheating
B) Good long term players will quit game
C) Only short term players with Iphones will remain - but they dont invest much money.
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