Product: NBA Live MobilePlatform:Android PhoneSummarize your bug The game crashes every time I'm playing a 5v5 match on AndroidHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I can give u my login details to see how it crashesWhat happens when the bug occurs? The game crashes What do you expect to see? To see it fixed because it's so frustratingAnd it's not occuring only to me,it's occuring to most people on Android , if u guys think I'm lying check nbalive.gg, for NBA live mobile discussions

This is most definitely an Android problem and started happening right after All-Star Promo event started. I switched to another IPhone and the game runs flawlessly no problem whatsoever. Now for the EA team to diagnose here is where the game crashes.I'm using Samsung S7 Edge with Android 7. First of all most of the time the crashes are not directly to home screen like the previous ones. These crashes freeze the game for around 3-5 seconds while sound is active and the game crashes after that. 1) Game almost always crashes when you have the last possession with 5-10 seconds remaining. This happens in all modes that have 5 vs 5 matches but most prominent in H2H and league. Also it's a guaranteed crash when i pass it to Buzzer Beater Iverson in the last seconds of the game. Guaranteed. 2) It crashes quite frequently when Lebron clutch is almost active or active, whenever moving to the clutch zone the game freezes and crashes. This is not as frequent as last second and Iverson crashing but very frequent overall.3) Random crashes whenever the opponent has the ball or I'm just dribbling up court with Curry or just posting up with Gasol, just random crashes and still the same game freezes and then crashes. I'm using Brad Stevens as coach, have Facebook and Google Play and device linked to my account have been playing since November and never ever had any crashes whatsover before. This is most likely a bad coding somewhere introduced with the Allstar patch.Remember I don't have these problems when I play the same account on IPhone. No crashes whatsoever.

I don't know if you guys have done anything to the game today, but the crashes are now much worse. It used to be that it only crashed for me during league matches with my NBA lineup. Now it also crashes during my classic lineup matches, and during all my H2H matches (which costs me 5000 fans every time, to add insult to injury). "It's a small number," you say... *. If it's a small number, why does it affect 25% of my league? If it's a small number, why are other top-50 leagues leaving 5+ drives unfinished in every tournament? (Just to connect those dots for you, they have one crash and then leave the game unfinished to avoid the 10-point penalty of a second crash). If it's a small number, why am I seeing 0-10 scores come back to me from my h2h opponents every day - evidence that they tried to play their quarters but crashed in the process? Use your brains. Just because players don't report a bug doesn't mean they aren't experiencing a problem.FIX IT. I don't care how you do it. Just FIX IT.

This has been happening to me (and most if not all android users) every day since the start of the all star promo. If the game double crashes, you get an automatic -10 points. I've lost 3.5 million fans because I haven't been able to win, let alone even complete, a head to head match in weeks. The crashes have been the biggest discussion topic on nba live forums and youtube since the start of all stars. I'm on a google pixel, android version 8.1.0 if that helps.

Game is crashing in almost all H2H and LvL (sometimes in live events too)This happens since the release of All Star promo almost 10 days ago. It was working fine before that.Already tried to clear cache, data, reinstalling app etc... performed all steps recommended by EA Help and nothing helps.As you can see, we are a lot of people with the same issue.I'm on Android (7.0) Please do something EA.

The game crashes for me too. A bit more detail:1. I have Samsung S7 Edge2. I have 2 accounts being played on this phone (lets say me and my brother). 1 account with better cards crashes all the time, 2nd account almost never crashes3. The crashes are more often on NBA linup than classic5. Crashes are in: Live events, H2H and league6. Crashes happen in different situation, but often involve when player receives a pass, when player moves, Buzzer beater Simmons holds the ball last 7 seconds, Lebron Royalty gets the ball7. The crash means freeze for about 2-3 seconds and I just get thrown out of the game (no messages)8. About 1/3 of my league players are affected by this and they are very angry (seems to be Android problem, not Iphone)9. It started after introduction of All star promo10. At current situation I can finish 1 full league or H2H match without crashing with NBA linup11. Its been weeks already and I cant participate in my league games because of that ☹️12. Basically the game is almost unplayable for large part of Android users now13. Lots of my league mates (paying customers) are close to quitting from the game because of this.

GAME CRASHING | EA Forums

66 Replies

Anonymous
8 years ago
I have the same problem and begun when i took 2 platinum players.
The same problem appears and with 3rd platinum player (parker) when i level up his strength.
The most common crash happens when i play with the two of them.
If i play with lower old players (90 -96) the game works fine.
So i suppose the problem is with the new ones.
Anonymous
8 years ago
Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug In head to head games the entire app freezes and crashes every time I take a clutch shot with LeBron James or Ben Simmons and when I resume and try again it will crash again and give whoever I was playing all my points.. it sometimes crashes even at random times if I take those clutch players out it will still do the same thing randomly. it also crashes in season games and live events and I usually can't get through 30 seconds in league vs league without a crash.. Also when using my classic lineup in league vs league games the whole bottom half of the court is gray and flashing and it crashes as well...
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play a season game or head to head game and try shooting all your clutch shots It crashes almost every time.
What happens when the bug occurs? Freezing and crashing
What do you expect to see? Half the court is gray when playing classic league vs league games.. screen shot attached
&zwnj;Please fix! I've had these issues for weeks I've tried uninstalled and re installed and I can't fix it myself
Anonymous
8 years ago
I am having these exact same issues
Username WildBill
Anonymous
8 years ago
These posts are 3 weeks old but I'm still having the same issues I've put in my own report but it's a lot like these guys.. why has there not been any progress??
zachchilders420
6 years ago
I use an iPhone 6 and almost every 2-4th possession the screen goes black right before I go to the hoop. . I hit the power button then the home button then I can push continue and do this same thing over and over . It’s not worth playing. I’ve been playing for maybe almost a week and the game was fine . This black screen crash just started but re downloading etc nothing fixed it. So... ya
Z
EA_Blueberry
Community Admin
6 years ago
@zachchilders420 wrote:

I use an iPhone 6 and almost every 2-4th possession the screen goes black right before I go to the hoop. . I hit the power button then the home button then I can push continue and do this same thing over and over . It’s not worth playing. I’ve been playing for maybe almost a week and the game was fine . This black screen crash just started but re downloading etc nothing fixed it. So... ya

Z

@zachchilders420

I'm sorry to hear you're having trouble. The iPhone 6 is slightly above the minimum system requirements so you should be able to run the game. I recommend running through these steps below. If it's still happening, please create a new post under Technical Issues so we can get to it ASAP.

If you synced up to your account to Facebook/Apple/Google your progress will be preserved when you re-install. If you play on guest mode that progress is lost upon reinstalling.

This post is nearly 2 years old and system requirements can change over time, so I'm going to lock this post down to prevent any further necroposting.

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

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GAME CRASHING

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