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suraj3921's avatar
suraj3921
6 years ago
Solved

Game is not responding

Idk why but my app is not opening since 2 days...it's taking too long over that loading page and then an message flashes 'sorry we were not able to connect with our servers'. All other apps and servi...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@suraj3921 

I know this is a little late but have you been able to reconnect? I have some steps below that usually do the trick when it comes to having trouble connecting or other in-game issues. Keep us updated. 👍

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If you linked up your game progress to Facebook, Google, or your Apple account you can safely delete the app and reinstall it without losing any progress. 

suraj3921's avatar
suraj3921
6 years ago
@EA_Blueberry Thanks sir...sorry I forgot to update that I figured out the problem and have been able to resolve it...but I have been missing some perks now and don't know what went wrong with my account!!! If there's any way I could get back my lost perks including some players I would really appreciate it....once again thanks!!!
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @suraj3921 

    Glad you were able to get back on. In regards to perks and items lost though, that is something you can speak with our Live-Support team about, however we cannot guarantee any guaranteed reimbursement. 

    • suraj3921's avatar
      suraj3921
      6 years ago
      @EA_Blueberry Yeah I tried that already ( talking to the support team) but I did get expected response and neither the lost perks...idk what else to do!!!

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