Forum Discussion

3 years ago

Game keeps crashing

Games keeps crashing as soon as the ea sign comes.I tried reinstalling, removing cache , restarting phone but nothing worked. The app and phone os are up to date.Pls help

mib28k0szebw

3 years ago

I don't know if it's just me but whenever I open the application, the game crashes immediately.

I've been playing this game for three years and this is the first time this has happened to me.

I'm trying to get the Kyrie card but I'm unable to play the game at all.

I hope EA can check if there is a bug or some issue.🙏

Thanks

EA_Barry

Community Manager

3 years ago

@mib28k0szebw

Check the troubleshooting at the relevant link below:

Android: https://help.ea.com/en/help/mobile/troubleshooting-steps-for-android/

iOS: https://help.ea.com/en/help/mobile/troubleshooting-steps-for-ios-apps/

Thanks.

wchris187
3 years ago
@EA_Barry That ain't help I will try another phone but it makes no sense I have over 300gb of storage available on my phone and I have 8gb of ram
blowbyeU
3 years ago
For the past few days I try opening the app but it crashes right back to my home screen of my phone I keep tryin but it keeps crashing. I uninstalled it and everything, still won't work.