Forum Discussion

RascalRomeo's avatar
RascalRomeo
2 years ago

Game keeps crashing

Games keeps crashing as soon as the ea sign comes.I tried reinstalling, removing cache , restarting phone but nothing worked. The app and phone os are up to date.Pls help
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Alin69HM 

Please run through each troubleshooting step listed out here to help clear up this crashing. If this doesn't resolve the issue, please also try swapping between WiFi and mobile data, as well as testing your account on a different device. 

Alin69HM's avatar
Alin69HM
2 years ago

I doesnt work. Pls give me another respons. I dont have a secondary device to run my account on it. My phone is up to date with updates and I have enough ram and storage to run the game, this is the only game on my phone that have this problem. Pls fix your game, I lost kevin durant because of this crash glitch. I request to get him for free because I couldnt play throught the event because of this stupid glitch that your game have.

[CM Edit: Formatting]

  • cf58fd3d75b4b8a's avatar
    cf58fd3d75b4b8a
    2 years ago

    Just started having this issue today to the point I reinstalled the game. And no dice. Also didn't work on wifi or on mobile data.

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