Game keeps crashing
Games keeps crashing as soon as the ea sign comes.I tried reinstalling, removing cache , restarting phone but nothing worked. The app and phone os are up to date.Pls help
Forum Discussion
I've tried every Troubleshooting tip imaginable. App opens and closes immediately. Android, Google Pixel 6
EA_Solaire
Community Manager
Community ManagerHey all,
Could you please send me a DM with the following information so we can look into this further:
- The type of device you're currently playing on
- Your NBA Live Mobile User ID - you can find this with the steps here (please do not post this information publicly in this thread as this ID is private account info)
- If you're receiving any error messages when the game crashes, please provide those details as well
Thank you!
Samsung 22 ultra running Android 13.
Will happily DM you but not sure how.
No error message. 1st a white screen with the NBA Live app icon in the center shows up for a split second. Then the black EA sports screen for a split second. Then it goes back to my home screen.
My settings just say the app closed on my app issue history screen.
I was trying to win the Embiid on the Live Events screen and trying to win the Westbrook even (to get Anthony Davis mainly) and I invested in the Giannis month long event heavily.
- @EA_Solaire I can't find my user ID because the App doesn't open to see the settings. I've tried all the Troubleshooting tips. I have a Google Pixel 6 Android and the app just shows the EA screen for a split second and then shuts down immediately. No error messages or anything given.
- I am playing on samsung galaxy a52 there were no error messages and i cant get my user id because it crashes as soon as it gets to ea logo
Having this problem too
Many Android users are having this problem because all are complaining but EA is just not doing anything
Please solve this issue quickly because the new promo has started too
Everyone has tried all the troubleshooting steps so stop telling them to do that and actually address this as a problem and solve it
My device is a Realme 8 and when I open the game, i can't get past the EA logo so I can't give you my ID and there are no error messages
Thank you and respectfully fix this quickly
Can't log into app. Does not load. Cannot retrieve information.
