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37275382's avatar
37275382
2 years ago

I can't find my claimed pack or player in NBA Live Mobile

I was claiming the Eye of the Tiger Master select 1 when my game crashed. After relaunching the game, I could not find the player or the pack in my inventory, even though it says the set is completed...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @37275382 

I'm sorry you're having trouble getting as far as the support team. Let's see if we can get to the bottom of this.

I tried to replicate it and was able to get past that page you linked...so I wonder if this might be a caching issue? Would you mind clearing the app and browser cache on your phone, and trying it again? 

  • For the app cache: iOS / Android
  • For your browser (assuming it's Google Chrome used on your mobile): Clear cache & cookies <--- toggle to find the steps for your device type

Hopefully, that will help but do let me know how you get on after clearing out the caches,

- EA_Lanna

  • 37275382's avatar
    37275382
    2 years ago

    Tried it, still get the same problem.

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