Forum Discussion

4 years ago

I can't play my season game, just loading

Product: NBA Live Mobile Platform:Android Phone Summarize your bug But my second account can play the season game How often does the bug occur? Every time (100%) Steps: How can we find the bug o...

EA_Barry

Community Manager

4 years ago

@yannnsep16

Restarting your device and then re-launch the game is advised.

If the issue persists, try switching between mobile data and a Wi-Fi connection.

If you remain stuck, you can make contact with an EA Game Advisor and they can take a look for you.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

yannnsep16
4 years ago
@EA_Barry i did all troubleshooting steps, and still same.
is there a problem with my account? because on my second account it runs normally even on the same platform.
- EA_Blueberry
  Community Admin
  4 years ago
  @yannnsep16
  
  Looks like you're stuck on Training Camp from the picture. This is a known issue being looked into here: https://answers.ea.com/t5/Bug-Reports/Season-6-training-camp-bug/m-p/10852680#M4576