Forum Discussion

5 years ago

Solved

In game purchases not working

I can’t make any purchases. It immediately kicks back with the failed purchase dialog. This has been happening a lot lately but now happens 100% of the time. No combination of rebooting iPad, quittin...

stircrazzzy
5 years ago
I may have found a bizarre solution here, posting in case someone else is in the same situation.
In the game, log out of your current account. Fully shut the game down. Launch it again. This time, create a new guest account. Make a purchase with the guest account. It’ll fail, but you’ll still be rewarded with whatever the purchase was supposed to be (bizarre lol). Then, log out of the guest account and log back in to the regular account.
Purchases will work again.
Definitely something strange with the game. *shrug*

stircrazzzy

5 years ago

I may have found a bizarre solution here, posting in case someone else is in the same situation.

In the game, log out of your current account. Fully shut the game down. Launch it again. This time, create a new guest account. Make a purchase with the guest account. It’ll fail, but you’ll still be rewarded with whatever the purchase was supposed to be (bizarre lol). Then, log out of the guest account and log back in to the regular account.

Purchases will work again.

Definitely something strange with the game. *shrug*

EA_Blueberry

Community Manager

5 years ago

@stircrazzzy wrote:

I may have found a bizarre solution here, posting in case someone else is in the same situation.

In the game, log out of your current account. Fully shut the game down. Launch it again. This time, create a new guest account. Make a purchase with the guest account. It’ll fail, but you’ll still be rewarded with whatever the purchase was supposed to be (bizarre lol). Then, log out of the guest account and log back in to the regular account.

Purchases will work again.

Definitely something strange with the game. *shrug*

@stircrazzzy

That's super odd it worked that way, really appreciate you coming back to the forum post to update us on it. Marking this as a solution so it shows up easier in search results in the event others are experiencing it.

Glad you eventually got it fixed, hopefully that doesn't happen again. Good luck this upcoming season, too!