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Anonymous's avatar
Anonymous
7 years ago
Solved

[Issue resolved] Game crashing upon launch.

After logging in, my account takes a while to load then eventually crashes. every time, this happened after several games in showdown and then logging back in the game. I can login just fine with a different account but my main account is not, I already tried restarting the phone, trying a different phone (android and IOS), reinstalling the game, clearing data/cache but still same thing. I'm afraid this might not be fixed if I don't report it. Please help EA, thanks!

  • EA_Roger's avatar
    EA_Roger
    7 years ago

    Hello,

    I'm updating this thread as our Studio as rolled out a fix for the players impacted by this particular issue. Thank you for your reports and for your patience while we worked on this problem.

    If you are still running into this issue please get back to me.

    Thanks,

    Roger. 

148 Replies

  • I just started having this problem 5/5/2018. I see that this has happened in the past. I have not been given an explanation about what is going on or a timetable about when it will be fixed. The game appears to launch them it just crashes every time.

  • Anonymous's avatar
    Anonymous
    7 years ago

    HI Roger, 

    I was having the same issue with my existing nba live Facebook account. I keep on logging in my Facebook account but the app will load and crash. Tried it several times but keep on crashing. Server is Asia and I can't wait to go back playing this game.

    i will appreciate your immediate response.

  • Anonymous's avatar
    Anonymous
    7 years ago
    I have the same problem. Help me please
  • Anonymous's avatar
    Anonymous
    7 years ago
    any updates I badly want to play. Playoff heroes will be off in 3-4 days. Common Roger we extremely need your help.
  • Anonymous's avatar
    Anonymous
    7 years ago
    I am having this issue. Leveled up in showdown and it crashed and now I can't log in to the app
  • Hi Roger, I am having the same issue!!! The game crashed when I was about to open a reward showdown pack at superstar 2... Please fix it I am already losing playoff moment tokens and I hope you guys give it back to us!! How am I supposed to complete a 97 ovr player if I can't play?? We are already losing, it has only 3 days left!!!

    Can't find my player ID because I cant log in

    name player: clutchwinner (android user)

  • Anonymous's avatar
    Anonymous
    7 years ago

    I am having the same issue. Crashed why in Showdown mode. Was about to open pack for levelling up. Have tried hard and soft reset as well as reinstalling software on apple device. 

    Can not log into account. Missing many playoff opportunities. 

  • Anonymous's avatar
    Anonymous
    7 years ago
    Same problem at the same point of game (when opening the pack from leveling up in showdown). 3 days and goes on..

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