Forum Discussion

AgisTournas's avatar
AgisTournas
5 years ago
Solved

LeBron James Hidden Reward

Product: NBA Live Mobile Platform:Android Phone Summarize your bug I completed the James '12 104 SF & and the James '20 104 PG but I didn't get the hidden reward How often does the bug occur? Ever...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    @TheLightningJay 

    The jersey should be granted if both Masters are completed and jerseys from those are claimed. Our EA Advisors should be able to grant the bonus jersey to highlight the achievement. Please submit a missing items case via in-game and they should be able to check you've completed both Masters sets.

TheLightningJay's avatar
TheLightningJay
5 years ago

I can confirm that the Magic jersey is included with the completion of 105 OVR Monthly Masters Shaq and Dwight because I unlocked them. This makes me think that the City Edition Lakers and Miami Jerseys should be included with the completion of the 104+ OVR Monthly Masters MIA LeBron and LAL LeBron. @EA_Blueberry have you heard back or found an answer? I would very much appreciate if I could receive my Royal Lakers City Edition Jersey which I will keep during the Season 5 rollover.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@TheLightningJay 

The jersey should be granted if both Masters are completed and jerseys from those are claimed. Our EA Advisors should be able to grant the bonus jersey to highlight the achievement. Please submit a missing items case via in-game and they should be able to check you've completed both Masters sets.

  • TheLightningJay's avatar
    TheLightningJay
    5 years ago

    The EA Advisors, for the second time, replied that they "cannot make changes or correct game bugs", have "no option to add jersey in player's account manually", and both emails from different EA Advisors said "I will make sure to forward the same to our concern department." They said they will "see if the same problem arises for other players", "determine enough customers have the problem", which as far as I can see, only 3 people reported having this problem. I assume from the fact that the two emails replies I got, despite a month apart basically saying the same thing, and now that Season 5 has launched we will not be receiving the jerseys?

  • ANTITEXNH's avatar
    ANTITEXNH
    Hero
    5 years ago

    @TheLightningJay I had reported this issue to EA Help too. The first reply (with two emails) was quite quick, about 14 hours after I created the case.

    "Hello! Nice to meet you!

    My name is ****** and I will be your Advisor today.

    In order to investigate it further, I need to verify your account ownership. I just sent you an email with a 6 digit code in it. Please copy that code here to verify account ownership.

    Thank you!"
    and
    "Hello ,

    To verify your EA Account, please give this one-time code to your EA Advisor:

    [Removed - CM]


    Your safety and security is important to us. We send these codes to check that we’re speaking with the owner of an account before we make any changes to it."

    I copied paste the code just one minute after the second email was sent. Their next reply was yesterday, 8 days later. We are no longer in season 4 so for me this specific Jersey is useless now.

  • TheLightningJay's avatar
    TheLightningJay
    5 years ago

    I could still use a jersey with +2 Pass to Team on my Multi-Year Lineup. Honestly, I just want the Royal Lakers City Edition Jersey. That's really all I ask for. That's it.

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