Forum Discussion

6 years ago

Solved

Lottery points

Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug I bought the lottery points III (1000 cash)offer for rookies event. But the points did not add into the total points. How often d...

EA_Blueberry
6 years ago
@CLYDEEIRVIN

Hey there! I know this is a bit late but we want to make sure you received your points after spending the cash. When purchases don't go through, usually if you restart your device that re-syncs the account to the servers which helps push through transactions.

If you're still missing it, please contact our Live-Support team as soon as possible so they can help add them to your account.

Live-Support

https://help.ea.com/en/contact-us/

Good luck on the courts!

EA_Blueberry

Community Manager

6 years ago

@CLYDEEIRVIN

Hey there! I know this is a bit late but we want to make sure you received your points after spending the cash. When purchases don't go through, usually if you restart your device that re-syncs the account to the servers which helps push through transactions.

If you're still missing it, please contact our Live-Support team as soon as possible so they can help add them to your account.

Live-Support

https://help.ea.com/en/contact-us/

Good luck on the courts!