Community AdminHey there! Sorry to hear it's lagging for you in game, but it's possible we can clear this up through some easy steps. Have you tried rebooting your network (if you're always playing at the same location) or restarted your iPhone yet?
If you linked up your game progress to Facebook or your Apple account you can safely delete the app and reinstall it without losing any progress.
iOS Mobile Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
Ok I've reinstalled the game, reset network settings, still laggy at random times in the game.
Community AdminWhich specific modes does it lag and does it happen on both WiFi and mobile network?
It's been very random i.e. from auction house, to store, to showdown, to the current campaign, you name it. And yes, it's been happening on both WiFi and mobile. The tell-tale sign coupled with the slowness is the phone starts to heat up. I'm not sure if that's the cause or the effect, but it hasn't happened to me before the app update. I've even force shut all background apps and just have the game open, and the same thing happens.
I mean based on the feedback that I'm seeing on twitter and reddit, it seems like it's more broadbased than just iOS since the Android users are facing the same issue. So maybe it was some tweak to the program made during the last update that's consuming unnecessary computing/memory resources and not returning it after use?
Community Admin@Stormshadey @gmoney14256 @RithyDanger @BobbyPlayDLiveTV
Wanted to drop in and let you know the team is still investigating this. We'll do our best to provide you an update on this as soon as we hear back from the studio. Hope the gameplay has improved for you in the meantime and if you're aware of any workaround fixes that can help others, it's always appreciated!
