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MeasureBlank's avatar
MeasureBlank
5 years ago
Solved

NBA LIVE Mobile - Missing Coins after Auction Bid

Product: NBA Live Mobile Platform:Android Phone Summarize your bug Before i bid in auction i have 1,2 million coins. The i bid McCollum ovr 80 around 300k then in last minute another player bid on...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    Late reply, I was out on some personal time off but wanted to update this thread that it was fixed shortly after my previous reply. 

    If you are missing any coins from the auction house and it's been longer than 24 hours, please don't hesitate to submit a case via in-game for assistance from our Support teams.

    Visit Settings>Help.

    Thank you for your patience and playing NBA LIVE Mobile! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@kkgomado

It was already in process but has to go through QA and testing. Sometimes fixes are identified right away but in result it will cause other features to break, so it's either back to the drawing board to minimize further damage to other features or may need to be pushed out to a larger update.

Thanks for hanging in there, it won't be that much longer.

In the mean time, try your best to avoid spamming the bid button which is what causes it to break.
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Late reply, I was out on some personal time off but wanted to update this thread that it was fixed shortly after my previous reply. 

If you are missing any coins from the auction house and it's been longer than 24 hours, please don't hesitate to submit a case via in-game for assistance from our Support teams.

Visit Settings>Help.

Thank you for your patience and playing NBA LIVE Mobile! 

  • akosibuknoy1's avatar
    akosibuknoy1
    5 years ago

    This doesn’t help players who have lost and continue to lose hard earned coins. What is the resolution, EA?

  • akosibuknoy1's avatar
    akosibuknoy1
    5 years ago
    @EA_Blueberry, I received an email from EA and diverted me here. How does this help me recover my more than 2 mil coins already lost?
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @akosibuknoy1 

    I advise opening up a new case in game and reference this forum post to see if our Support team is able to verify the transaction and restore those coins. Our forum staff unfortunately cannot grant them. The team was able to fix it from happening going forward, any previous lost coins will need to be raised to our Support team for a case by case investigation. The team will always try to retroactively fix lost items for players when possible, but it may not always be feasible. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @akosibuknoy1 Share the link to this forum where we were discussing this issue.

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