Forum Discussion

New Rookie

2 years ago

Solved

Nba live mobile crash at EA logo

Hello,

Just reinstalled the game and now app it's crashing at EA logo. Everything was fine before I reinstalled it. Tried everything in the troubleshooting tips and I mean EVERYTHING : cleared cache, restart phone, closed background apps, reset device to factory settings, date /time and so on... Wrote to help team at EA but they can't seem to be able to find the issue, they suggest it's a bug. So I can't play because app closes immediately after launch. Sometimes it goes and crashes at age verification screen. Any other EA game works just fine (FC mobile, Need For Speed..), so it is clear that the problem is only for nba live mobile.

Waiting for a solution. Device is Realme GT2 PRO.

Thanks.

EA_Solaire
2 years ago
Hi all,

This issue should now be resolved, so I've closed down this thread.

Please be sure your game is fully updated.

If you're still experiencing crashing issues, please create a new thread so we can continue to investigate, thanks!

34 Replies

igilmvabp094
Not applicable
2 years ago
The very irony of EA NBA Live Mobile, you would be bombarded with tons of notifications, yet it still does not allow you to play the game on account that after the logo, crashes would follow suit. Still got no words from who would be the department that can handle this.
w9aqtsr1wven
Not applicable
2 years ago
I am not able to play nba mobile live in my mobile. My mobile is android 13 updated. I tried everything reinstalled, cleared data, restarted but nothing worked. Everytime I open game and it crashes and get closed.
igilmvabp094
Not applicable
2 years ago
Well, it has been what, going two months not playing this game. They really did not care for their loyal customers who have been playing since season 1. This would be the last one for me, and soon would remove and never play this game again. I'm disappointed about this. Wasted year's of playing.
EA_Solaire
Community Manager
2 years ago
Hi all,

This issue should now be resolved, so I've closed down this thread.

Please be sure your game is fully updated.

If you're still experiencing crashing issues, please create a new thread so we can continue to investigate, thanks!