NBA live mobile not loading

@Roddahs

Are you playing on an Android or iOS device? We have some further steps that you can try available, here:

• http://help.ea.com/en/article/troubleshooting-steps-for-ios-apps/
• http://help.ea.com/en/article/troubleshooting-steps-for-android/
• http://help.ea.com/en/article/nba-live-mobile-troubleshooting-tips/

My friend's iphone 7 can't load the game it's stuck with the black Ea loading screen with the nba teams how do we fix this

@FGAgony 

Has your friend tried reinstalling the app or device? We have some steps below that usually help fix that type of tech issue. If you synced up to your account to Facebook/Apple/Google your progress will be preserved when you re-install. If you play on guest mode that progress is lost upon reinstalling.

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

he tried restarting and redownloading latest updates for phone and the app

any fixes?

@FGAgony 

Due to this post being from 2016 I'm going to lock it down from further replies to avoid any more necroposting. If your friend is having any trouble, please have him create a post here for troubleshooting or contact our Support team at Help.EA.com so they can assist him with his account as quickly as possible.