Forum Discussion

5 years ago

Solved

NBA Live Mobile Season 5 - LIVE Pass Not Unlocking Rewards

Anyone know why I got it and it just isn’t giving me anytning on it EA_Blueberry: Changed post title to improve visibility

EA_Blueberry
5 years ago
*UPDATE*

Updating thread - This was fixed

~~Hey, everyone.~~

~~The team is aware of LIVE-Pass rewards not being unlocked. Thanks for letting us know and we'll share updates with you as soon as we hear them~~!

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Community Manager

4 years ago

Hey, @FollowingPrune1

Are you referring to the LIVE PASS back when this thread was originally created? Or the latest one?

4 years ago

@EA_Blueberry I have the same issue please help here is my ID [Removed - CM]

EA_Blueberry: DO NOT SHARE USER ID IN PUBLIC

EA_Blueberry
Community Manager
4 years ago
@acebooalfonso

When did you purchase your LIVE PASS and have you tried restarting your device since then?
- acebooalfonso
  4 years ago
  @EA_Blueberry Just today 3 hours ago, sorry i put my ID in public, yes I did restart my device still the sam..I use my friends device to purchase for my account
  - EA_Blueberry
    Community Manager
    4 years ago
    @acebooalfonso
    
    Thanks. Can you try deleting the app and re-install it? That can help push transactions through that are delayed to the servers. I've seen this happen right after a recent purchase and it will correct itself out. Can you let me know if they don't show up for you 24 hours from now?

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