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hnarke17's avatar
hnarke17
4 years ago
Solved

NBA Live Mobile Season 5 - LIVE Pass Not Unlocking Rewards

Anyone know why I got it and it just isn’t giving me anytning on it EA_Blueberry: Changed post title to improve visibility
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    *UPDATE*

    Updating thread - This was fixed

    Hey, everyone.

    The team is aware of LIVE-Pass rewards not being unlocked. Thanks for letting us know and we'll share updates with you as soon as we hear them! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago
@acebooalfonso Even though you are logged into your Facebook account, was the card details entered under their Google Play account since it's on their device? If they never logged out of their Google account on their phone, it sounds like the purchase may have went to their account.
acebooalfonso's avatar
acebooalfonso
4 years ago
@EA_Blueberry Can you track the receipt i gave you, and check you purchase that i hope my accnt my ID will appear, thank you its been a week now this will be Ok
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @acebooalfonso

    I take it you're pulling up the receipt from your account on your device then, correct? I've passed this over to the NBA LIVE Mobile team and it's being looked into. I don't have any immediate ETA on when it will be fixed though. I'll keep you informed when I hear back.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi, @acebooalfonso 

    My apologies for the delay. Found out they were not able to verify a purchase was made for that account and it seems likely the LIVE Pass was purchased on another account. You mentioned it was purchased on your friend's device, so it leads me to believe it somehow was logged in to their game when the purchase was made. 

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