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hnarke17's avatar
hnarke17
4 years ago
Solved

NBA Live Mobile Season 5 - LIVE Pass Not Unlocking Rewards

Anyone know why I got it and it just isn’t giving me anytning on it EA_Blueberry: Changed post title to improve visibility
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    *UPDATE*

    Updating thread - This was fixed

    Hey, everyone.

    The team is aware of LIVE-Pass rewards not being unlocked. Thanks for letting us know and we'll share updates with you as soon as we hear them! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hi, @acebooalfonso 

My apologies for the delay. Found out they were not able to verify a purchase was made for that account and it seems likely the LIVE Pass was purchased on another account. You mentioned it was purchased on your friend's device, so it leads me to believe it somehow was logged in to their game when the purchase was made. 

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