Network Required & Service Inaccessible error message

Ok, So I have played ea games for many years now, But only one have I played less than others, The Game I Haven’t Played as much is Nba Live Mobile, The Reason, I haven’t been able to play for 4 + months, I’m not trying to force you to fix the game but please listen, Yesterday I conversated with one of your Ea Tech Support people, and They Told me that the reason I can’t play is because my WiFi is too slow, which is I’m Sorry, But Absolutely Incorrect, If I Play games on my PS4 like madden or Nba I don’t lag, Apex Legends, Nope don’t lag, Nearly Perfect connection, So today, I went to school and connected to my schools public WiFi , now let’s clear something up, my school is very weak in the money category, they are you know, broke,(My WiFi Is way faster, they have cheap WiFi, and terrible connection) Anyway, I connected to the schools PUBLIC wifi, and what do you know, NBA Live Mobile Magically Works!...On My schools WiFi please help me