Try these steps real quick to reset your advertising ID and then re-launch the game. Let me know if it helps. 👍
Try going to Settings --> Privacy --> Advertising --> Reset Advertising Identifier.
Community ManagerThe latest update from the NBA Live Mobile team on this situation:
UPDATE: As a result of users having issues with ads, we will grant users program progress intermittently and adjust our upcoming program economies until this issue has been resolved. Stay in, Play Together.
The team is aiming to accomplish this in the next 24 hours. Thank you for your patience!
I still can not get any adds. It just says unavailable this has only been happening for about 2 or 3 weeks now. I've done everything ive read about and no one at any of the EA HELP won't even respond back to me .I had an update earlier . i thought it would help but it just made my game a little laggy and slow. I don't see any other changes .it making me angry I'm probably falling behind the rest of the crowd. 3 campains I haven't been able to fully participate in. And going ! I NEED HELP !
Ads still don't show. Either shows a black screen either throws you back to the store either does nothing at all. I've already two MM tokens that I need to upgrade my Master this month.
Can't receive ads after a lot of process. Tried to uninstall and reinstall the game, change the language settings, changes in settings and allowing everything and even tried to reset advertising id . Please help me with this issue . I play on android tablet device name: Lenovo Tab4 . Please fix this .
Thank you vey much
My username is hugekick 103 ovr 42 lvl
Please solve my issue as quick as you can
Kindly view the attachment
Thank you very much for this advice. I'll surely do it.
ok . I hope this will clear my issues for sure ... Well , what's your league name.. Do you like to join my league.. I'll tell you soon if my ads are working or not soon
Community Manager
@TheScholarAM wrote:
@sidharth0706 Well it happened to me. I wasn't getting ads all day today. I reinstalled three times and had to relogin 21 times precisely to receive ads.
It's a recurring issue for players but this is the best solution yet devised, and more work is being done on it.
Till then, do keep these steps in use.
@sidharth0706
Can you try the workaround steps that @TheScholarAM provided to see if that helps? The team is aware of ad issues still being reported and looking into it. We'll keep sending more reports their way.
Ok Sir , surely I'll do it
Sorry , but can't get ads after that too .. please solve this issue... There may be bugs in my version as I think so.
Community ManagerYes sir
Community ManagerI have play a few days without problems but today i can't watching any ads this is very annoying because i have to wait to long time for play game please fix this problem ea i hope you will thanks
Hello, do u guys already find the permanent solution?
I already tried all of the mentioned solution from all page and still "ads unavailable".
I am in rush for finishing the event, please kindly give full effort into this problem, I look on google and this ads problem is happened since few years ago.......
Thanks
I have been having the same problem over and over again in regards to not being able to watch ads at all. I have uninstalled and reinstalled the game and it didn’t work, I’ve also done the setting changes and nothing is working. It’s pretty annoying considering that I’ve spent money on this game and I’m losing my coins to keep up my progress. Something must be done ASAP
Community ManagerThis post was created almost last year and is related to a variety of other reports of ads not working. To avoid any confusion, I'm going to close this thread down.
Please see this post for updates on ads not showing up for this last week: https://answers.ea.com/t5/Bug-Reports/Ads-are-not-working/m-p/9496856/highlight/true#M2881
