Pack bug
I got a conference finals pack, but when I try to open it it kicks me out and displays that an error has appeared. Can't get onto anything because I can't bypass that pack. What should I do?
Forum Discussion
@7c95e5e0wik2 Can you provide us a screenshot?
@ANTITEXNH here's a video I recorded moments ago (had to zip it)
I'm having the same problem now for over a week and I'm already logged in to Google but even when I uninstalled it then reinstalled it its still happening
- @7c95e5e0wik2 I've checked your video, I'll pass it on to EA so that their team can have a look.
They already know this error happens and said that it is resolved, though the error still happens. I possibly think that they coped only with packs with an actual report and not with other similar packs.
EA_MakoCommunity Manager
Hey everyone,
If you're still having trouble with this error, we'll need some additional information to have this investigated. Please send me a DM with the following information so we can pass this along to be looked into further:
- The exact reward you're trying to claim
- The type of device you're currently playing on
- Your NBA Live Mobile User ID - you can find this with the steps here (please do not post this information publicly in this thread as this ID is private account info)
Same bug since May 15, 2023. Any fix??
