Pack bug
I got a conference finals pack, but when I try to open it it kicks me out and displays that an error has appeared. Can't get onto anything because I can't bypass that pack. What should I do?
Forum Discussion
@7c95e5e0wik2 I've checked your video, I'll pass it on to EA so that their team can have a look.
They already know this error happens and said that it is resolved, though the error still happens. I possibly think that they coped only with packs with an actual report and not with other similar packs.
EA_MakoCommunity Manager
Hey everyone,
If you're still having trouble with this error, we'll need some additional information to have this investigated. Please send me a DM with the following information so we can pass this along to be looked into further:
- The exact reward you're trying to claim
- The type of device you're currently playing on
- Your NBA Live Mobile User ID - you can find this with the steps here (please do not post this information publicly in this thread as this ID is private account info)
- EA_Mako
Thanks to those that have passed along the requested information!
That's been sent up for further review, and we'll provide any updates in this thread as we get them.
Thanks for hanging in there in the meantime!
Is it going to take much longer?
how do i dm you
- @t8zibq8e9j9p Click on the name and then click the letter/envelope.
Peace, still crashing.. thanks for any help in advance. Wish you a good day & enjoy life.
