Forum Discussion

PrausNichols's avatar
5 years ago
Solved

Purchase Failed

Please help @EA_Blueberry ! I've tried Apple support AND EA support through the (Contact Us) option with no luck, I need an expert!

Product: NBA Live Mobile
Platform: Apple iPhone 11 Pro Max
Summarize your bug: For last few weeks, I have been unable to make cash purchases on the app. Exact error message: "PURCHASE FAILED: We're sorry but the transaction was not successful. We'll try again later."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Hopefully pull up my User ID and reset it somehow?
What happens when the bug occurs? Error message pops up, unable to purchase item in Shop.
What do you expect to see? Apply Pay pop-up allowing purchase to succeed. All other apps (including other EA apps like FIFA/Madden mobile) still function correctly.

  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    @CaptainClappin93 


    This is a shot in the dark and can't guarantee it will work, but maybe refreshing app purchases can fix this. Can you try toggling in-app purchases off and back on?

    Enable In-App Purchase for iOS Device
    1. Go to device Settings.
    2. Tap Screen Time.
    3. Tap Content & Privacy Restrictions.
    4. Turn on Content & Privacy Restrictions.
    5. Tap iTunes & App Store Purchases.
    6. Tap In-app Purchases.
    7. Check Allow

37 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @CaptainClappin93 


    This is a shot in the dark and can't guarantee it will work, but maybe refreshing app purchases can fix this. Can you try toggling in-app purchases off and back on?

    Enable In-App Purchase for iOS Device
    1. Go to device Settings.
    2. Tap Screen Time.
    3. Tap Content & Privacy Restrictions.
    4. Turn on Content & Privacy Restrictions.
    5. Tap iTunes & App Store Purchases.
    6. Tap In-app Purchases.
    7. Check Allow
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @EA_Blueberry wrote:

    @CaptainClappin93 


    This is a shot in the dark and can't guarantee it will work, but maybe refreshing app purchases can fix this. Can you try toggling in-app purchases off and back on?

    Enable In-App Purchase for iOS Device
    1. Go to device Settings.
    2. Tap Screen Time.
    3. Tap Content & Privacy Restrictions.
    4. Turn on Content & Privacy Restrictions.
    5. Tap iTunes & App Store Purchases.
    6. Tap In-app Purchases.
    7. Check Allow

    @CaptainClappin93 

    Wanted to check up on you to see if this fixed it. Are you still having purchase trouble? 

  • 124212213's avatar
    124212213
    3 years ago

    Thanks for your help. I had the same problem with my ipad Pro, 3. Generation, OS 15.4.1.. The madden guy was right!

  • statiksAU's avatar
    statiksAU
    5 months ago

    Hey ea one night I was waiting for the rush promo to come out on the 11th October 2024, I was up at 3:40 am as I am in Australian standers time zone, I baught etc points worth 2,500 and decided to spend it on the 2,500 rich fc pint pack

    my game was paused in a loading screen for a long time, eventually I restarted my fc game and logged back in ultimate team to see my fc points are gone and their were no players in my unassigned, I checked my club for any players that I haven’t seen before and their were none, still haven’t got my pack or fc points back a day later could you fix this please ea

  • polles12fdff's avatar
    polles12fdff
    Rising Novice
    4 months ago

    If you encountered a "Purchase Failed" message, it could be due to various issues like insufficient funds or transaction limits. For personalized assistance, I recommend contacting rbc phone number. They provide excellent customer support options on their site, where you can find the appropriate phone number and resources for resolving issues. Check out their customer service page for helpful tips and support details.

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