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broadcolt601128's avatar
broadcolt601128
6 years ago
Solved

Purchase has failed live pass, still charged my account

Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug I have paid $10.74 for the live pass on February 18. I have yet to have access to play the live pass. The app keeps on saying the p...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@broadcolt601128  @jamarlittle403 

Have you both reached out to Apple Support to see if they're able to address this from their side? If you were charged but the purchase history shows it failed, they should be able to refund that as the purchase goes through the payment methods you have linked to your Apple account. 

frlm70xd3ly2's avatar
frlm70xd3ly2
6 years ago

I contacted apple support and they said to contact you guys and see if I can still get the live pass.

  • frlm70xd3ly2's avatar
    frlm70xd3ly2
    6 years ago
    @frlm70xd3ly2 And I have also had problems in the past about buying things too,
    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      6 years ago
      @frlm70xd3ly2 Thank you for contacting them. We'll make sure you receive the Live Pass if you were charged for it. Please have a proof of purchase ready from your Apple account. Contact an EA Advisor at our Help site by selecting "Contact Us" at the top to file a case.

      https://help.ea.com/en/contact-us/
      • frlm70xd3ly2's avatar
        frlm70xd3ly2
        6 years ago
        @EA_Blueberry Ok, apple support already refunded me so can I still get the live pass if I buy it again?

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