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broadcolt601128's avatar
broadcolt601128
6 years ago
Solved

Purchase has failed live pass, still charged my account

Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug I have paid $10.74 for the live pass on February 18. I have yet to have access to play the live pass. The app keeps on saying the p...
frlm70xd3ly2's avatar
frlm70xd3ly2
6 years ago

I contacted apple support and they said to contact you guys and see if I can still get the live pass.

frlm70xd3ly2's avatar
frlm70xd3ly2
6 years ago
@frlm70xd3ly2 And I have also had problems in the past about buying things too,
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @frlm70xd3ly2 Thank you for contacting them. We'll make sure you receive the Live Pass if you were charged for it. Please have a proof of purchase ready from your Apple account. Contact an EA Advisor at our Help site by selecting "Contact Us" at the top to file a case.

    https://help.ea.com/en/contact-us/

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