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Community Manager

Re: Major lags in game after NBA Live Mobile App Update

The studio is still investigating into this after the latest update was released and we'll try to track down more information for you all as soon as possible. So far, changing the camera angle is a current workaround to improve in-game latency. If anyone here is aware of any additional steps outside of our general mobile troubleshooting, please share for the community. 👍

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

1 Reply

Stormshadey
6 years ago
The two temporary workarounds are:
1) If it lags big time in a game, hit the pause button and wait say 10 seconds, and resume. If it continues to lag, pause it again and wait. At some point, it seems to recover and you can play normally without the lag.
2) If you're clicking between menus outside of a game/blitz and it starts lagging, click the back button and to go back to where you were heading. If it's lagging, don't hit the play button if that's the screen you're on before a game/blitz.