Community ManagerTeam has been alerted.
If you're being impacted by this please DIRECT MESSAGE ME your NBA LIVE User ID and Device Type. I will forward these to the NBA LIVE Mobile QA team to help aide them in getting a fix in ASAP.
Also have this problem. Is it fixed yet? And how can I get those lost points?
I can't seeing live pass point in nba live mobile new update. ID: Korek Device : Android
Community ManagerCan you all restart your device and let me know if you're receiving points?
Community Manager
@EA_Blueberry wrote:
Team has been alerted.
If you're being impacted by this please DIRECT MESSAGE ME your NBA LIVE User ID and Device Type. I will forward these to the NBA LIVE Mobile QA team to help aide them in getting a fix in ASAP.
Bumping this up for visibility. The team could use account examples if you are still experiencing this.
Thank you in advance for the help.
I finished the objectives but I didn't get the pass points....
I already sent you my user id and the Device type yet I still didn't get the loss points. The visuals are fix but the rewards still isn't.
Community ManagerHey, everyone. Thank you to all that sent me your information via DM.
We'll need more info to help validate this. Can you let me know what specific objective you didn't receive points for (screenshot is helpful) and the EXACT TIME of when you completed the objective? Please let me know what time zone you're in.
Thank you!
It happens at around 18.30 PM in my time zone (Jakarta) it happens just after i completed an objective it didn't had the live points on it it usually does, after i restarted my phone the live point is displayed but I couldn't get it because i already completed the objectives
Community Manager@EA_BlueberryDaily Objectives all of them, after i had installed the newest update the live points weren't displayed so about the time i played the earned edition event at 18:30 PM (my time zone was in Jakarta, Indonesia UTC+7) the daily objective which was play the live event 3 times was complete i didn't earn the live points just some emblems, afterwards i completed all of the daily objectives the points didn't show up either, after i restarted the phone the daily objectives did displayed the live points but somehow my points still didn't add up. I Installed the update on Thursday, 8th of April.
The problem has been fixed we just want our missing points. The problem started on your end. I would like to think ea would take our word for it and make it right. The game has enough problems we don't need to make them up.
Community Manager
@superdave701 wrote:
The problem has been fixed we just want our missing points. The problem started on your end. I would like to think ea would take our word for it and make it right. The game has enough problems we don't need to make them up.
Please contact our Support team via in-game for this request. The NBA LIVE Mobile team does not have any plans for a make-good related to this incident.
User ID [Removed - CM]
iPhone 12 Pro Max
not getting live credits either
Community Manager@CJRivera00
I am closing this discussion since it was related to a previous incident. Please create a new post and provide your device type like you did, but DO NOT post your User ID in public.
We'll alert this to the team. Do not hesitate to reach out to our Support teams for assistance with your LIVE Pass rewards by submitting a ticket in-game under Settings>Help.
