Forum Discussion

rb0sys01snpd's avatar
2 years ago

Re: Payment Bug

Hello, 

i have been charged purchases that I did not buy.  
Apple don’t want to refund me.  I have attached the same charges that I did not purchase. 

regie

1 Reply

  • 6dtaph70ekf9's avatar
    6dtaph70ekf9
    Seasoned Adventurer
    2 years ago

    When you buy something and get "purchase failed" try to minimize the app and restore again (android). Not close the app, minimize. Try 2-3 times. The pack will arrive. Also if you close the app and reopen will fix the problem. 

    Now there is the danger that you have bought a pack with limit more times than you are supposed to.

    For example there is a limit in the store for 2 packs and you bought it 3 times.

    Then you get the message "you already own this item". In that case I think you should ask for a refund.

    In all cases the purchasing in store sometimes fails and needs fixing @EA_Solaire 

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