Re: Purchase Failed

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@EA_Blueberry wrote:
@PrausNichols Have you tried reaching out to Apple Support to see if there are any payment issues being experienced from their side? Although it's a purchase in our game, it ultimately goes through the Apple store. I've seen cases where it's account based.

We haven't seen a widespread amount of reports of purchases failing to indicate it's a confirmed game issue yet. We'll keep an eye out for more reports.

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Hey, @PrausNichols 

Wanted to follow up one more last time just to see if everything got fixed so we can mark this post solved if there was something specific done we can recommend to other players under similar circumstances. Hope all is well and thank you ahead of time if you happen to reply back with an answer. 

@EA_Blueberry Thanks so much for checking in, Blueberry! Unfortunately, still no success. I've been bounced back and forth between Apple Support and EA Support again a few more times. So far, the only hope I've been given is that maybe it's an issue that will go away once the app has a major update, or a major iOS update drops? Other than that, still no luck. No pending/stuck transactions, no account/user ID issues, no clearing cache/data. I'm at a loss, honestly. I'd like to splurge on the live pass and the new (NBA RETURNS) promo, but looks like I'm out of luck. 😳

@TheScholarAM thanks so much! I tried checking again today for any iOS updates, and any NBA Live Mobile updates, and confirmed that both are up to date and current. Still not able to make the purchase. ☹️ I've got another ticket open with EA Support and Apple Support as a last-ditch attempt to save this. might have to give up after this.

@EA_Blueberry I had this same issue the past 2 days. I updated to iOS 13.6.1 on Wednesday night and ever since then, failures. I've contacted the team multiple times but no one seems to be able to help me. trying to find any thread I can. It's weird because purchases work on an old android device so could this be an account issue?

@utrockets21 @EA_Blueberry @TheScholarAM GOOD NEWS!! My issue has been fixed!! Unfortunately, the Apple/EA Support route didn't bear any fruit, any and all tips/advice there didn't fix anything. HOWEVER, it appears my glitch got fixed when an item popped up on the front page (along with the MOTD - message of the day) that was claimable. So, the most recent example would be that base Bosh/Wilt that can be claimed for the (This Date in the NBA) sets. Once I claimed that item, I was able to go into the store and make in-app purchases again!! 🙌 BACK ON TRACK BABY!

@PrausNichols @EA_Blueberry @TheScholarAM  This didnt work for me, I just tried. My problem started when my phone automatically updated to iOS 13.6.1 so i'm hoping once Apple pushes out a small update again or NBA Live Mobile pushes out an update, the problem will be fixed. In the meantime, if I need to purchase, I go via my old android device

Teach me your ways 😭😭😭😭